Refund policy

Here's a draft. It's written for how you actually sell: unframed prints, no personalisation, UK and EU delivery. Paste it into Settings → Policies → Refund policy and change anything that doesn't match how you want to work, particularly the return address.

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Refund and Returns Policy

We want you to love your artwork. If something isn't right, here's how we'll sort it.

Changed your mind

You have 14 days from the day your order arrives to let us know you'd like to cancel, and a further 14 days to send the items back. Products must come back unused and in their original condition and packaging. Once we've received and checked them, we'll refund you within 14 days using your original payment method.

You pay the return postage for a change of mind. We'd recommend a tracked service, as we can't refund items that don't reach us.

Damaged or faulty items

If your order arrives damaged, misprinted or faulty, email us within 14 days of delivery with your order number and a photo of the problem. We'll send a replacement or issue a full refund, including delivery costs, and you won't pay any return postage.

Prints are packed carefully, but if a parcel looks damaged on arrival it helps to photograph it before opening.

Refunds on delivery charges

Where you cancel a whole order, we'll refund the standard delivery charge you paid. If you chose a more expensive delivery option, we'll refund up to the cost of our standard service.

How to start a return

Email keenan3d@gmail.com with your order number and what you'd like to do. We'll reply with the return address and next steps.

Your legal rights

Nothing in this policy affects your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.